Frequently Asked Questions
ARE ALL WATCHES CUSTOMIZED?
It all starts with an idea. Our watches are customized and made to order by our customers. Customization choices: strap type, bezel type, hands, dial color, movement, crown... etc... The movement is Seiko TMI or Miyota replacement and other Japanese movements where all other parts are not affiliated with the brand. Everything else can be sourced from external sources on marketplaces like Amazon, Aliexpress, Etsy, Ebay, in which we are happy to help provide a solution to customer needs. Made
handmade with genuine, non-original spare parts from independent third-party suppliers.
We are not affiliated with any of the brands featured and do not represent any of the various watch brands mentioned.
WILL I RECEIVE A GUARANTEE?
All our watches come with a one-year warranty , covering any manufacturing defects as well as movement-related issues .
If you encounter any problems, please do not hesitate to contact us, we will be there to help you.
DO YOU DELIVER ANYWHERE IN THE WORLD?
We offer free shipping to Canada and the United States , with faster delivery options available for an additional fee.
For the rest of the world, delivery rates will be applied automatically at checkout.
For any questions about shipping times or options, please do not hesitate to contact us.
WHAT PAYMENT METHODS DO YOU OFFER?
We accept PayPal, most major debit and credit cards , and Interac transfers as manual payments.
For Interac payments, please send the amount to contact@adwatch.ca , with the order number as the response code and reason for the transfer . The order will only be processed once full payment has been sent and accepted .
HOW LONG DOES IT TAKE TO MAKE A CUSTOM WATCH?
Generally, it takes us 1 week to assemble a watch before shipping, which includes waterproof testing and demagnetizing the watch.
For models not available in stock , the deadline is extended by 2 additional weeks in order to receive the necessary parts before assembly.
WHAT HAPPENS IF I HAVE A PROBLEM WITH MY WATCH?
If you have any issues with your watch, please contact us using our contact form on the website. We will do our best to resolve the issue remotely.
If service is required, you will need to return the watch to us for repair at your own expense. However, if the problem is with the mechanism and is covered by the warranty, we will cover the cost of repair and return shipping.